Regulation upon regulation
Financial services firms already navigate Central Bank requirements, AML obligations, and sector-specific rules. GDPR sits on top of all of this — and customers know their rights.
Data subject requests in financial services are often complex. They may involve transaction histories spanning years, data shared with third parties, and information you must retain for regulatory purposes. SAR Portal helps you handle this complexity.
Common DSAR scenarios in financial services
"Send me all my transaction history"
A customer wants complete records of all transactions, statements, and account activity — potentially spanning many years.
"Why was I declined?"
Requests often follow a declined application. Customers want to understand what data informed the decision and how it was used.
Joint account holders
One party to a joint account requests data. You need to carefully consider what relates to them vs. the other account holder.
"Delete my data"
Erasure requests require careful handling — AML and other regulations may require you to retain certain data. You need to explain this clearly.
Data financial services firms hold
Customer Profiles
KYC data, ID verification, addresses
Transaction History
Payments, transfers, statements
Credit Decisions
Applications, scoring, outcomes
Communications
Call recordings, emails, complaints
Risk Profiling
Investment suitability, risk assessments
Policy Documents
Insurance policies, claims history
How SAR Portal helps financial services
Handle volume efficiently
Financial services firms often receive complex DSARs. Every request sits on one dashboard with its due date and days left, so you can see what is due first.
Protect third-party data
Transaction records often contain other parties' details. AI suggests redactions for other people's details, and you check them before anything is shared.
Document exemptions
Record which data you withheld and why — whether for AML, legal privilege, or other legitimate reasons. Full audit trail for regulators.
Multi-team workflows
Complex requests may need input from compliance, operations, and legal. Four roles control who can edit, review or only view. Everyone with case access sees all cases.